Who is Trio Kids
Answer :
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How can I stay updated?
Subscribe to our newsletter (highly recommended) to stay updated on the new brand launches every week, or follow us on Facebook and Instagram. You will also get updated on the latest deals and sale that we have!
The item I want is sold out! Is there any way for you to bring it in again?
Answer goes here...
Can I request for an exchange or refund of my order?
You may exchange or return your item(s) within 7 days of the sale date for a refund of your purchase price if the item is defective or damaged. Goods that are defective or damaged upon delivery may be exchanged for the same item or a full refund may be issued, subject to Seller’s discretion. Buyer should save the Goods and all original boxes and packaging. In the event that the item is out-of-stock, you can opt to exchange for any other available item, or receive a refund on the purchase.
When am I charged?
You will only be charged upon completion of check out, so be sure to double-check your purchases before you confirm. We are currently working with Shopify as our official payment gateway partner. Shopify accepts Visa, MasterCard, Paypal, Google Pay, Apple Pay. However we also have FavePay, using FavePay you will be able to get 3% Cashback Upon check-out, please kindly wait for the successful payment confirmation page before closing your browser. This will ensure that your order with us has been captured.
Is Free Shipping available?
At the moment, Free shipping is only applicable to orders with the total shipping fee up to SGD80.00.